Blog: The digital path forward and planning for the new normal

Andy Fairchild 2018

Applied systems’ Andy Fairchild looks at how brokers can move forward in a world reshaped by Covid-19.

The Covid-19 pandemic has fundamentally changed the workplace, industries, economies, and relationships around the world. Overnight, it created personal isolation, remote workforces and, for many brokers, revealed cracks in operational foundations that weren’t previously apparent. Many found themselves scrambling to get the tools in place to enable remote working and stay in communication with their customers when face-to-face meetings were no longer an option.

While temporary fixes to manage

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Meet the MGA: Kayzen Specialty

Kayzen Specialty founder and CEO Charles Boorman explains to Jonathan Swift his plans for the MGA to be a go-to market for financial lines through continuous improvement across its three pillars of broker-centric, underwriter-fronted and tech-focused.

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