Blog: Fair pricing and rebuilding trust
Why a robust complaints process from brokers and insurers could help restore trust in the home and motor markets following the dual pricing review.
Insurance claims are usually made at fundamental and distressing times in people’s lives. It is important that customers can trust their providers to support them in getting back on their feet. In recent years, however, trust in insurance brands has been eroded by the unfair pricing practices revealed by consumer groups and the regulator.
With pricing remedies proposed by the Financial Conduct Authority (FCA) set to trigger a fresh wave of customer contact in 2021, now is the time to consider
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