Broking Success: Customer service is key for retention
Ben Henderson, managing director of Brownhill Group, is looking to expand the family-run broker’s in-house schemes and double gross written premiums.
ProfileBrownhill Group
GWP: £10m
Staff: 29
Specialisms: general insurance, art, real estate
Locations: Bromley
Describe your insurance journeyI started working [in 2007] for Cobra London Markets in Lloyd’s of London, did some work experience and they offered me a job after that. I went to around three Lloyd's brokers before moving into the family firm seven years ago. I had a meeting with my mum, who’s the managing director, and they were looking a for a new business executive and I had kind of got
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