Changing the landscape
As brokers increasingly look to reduce costs, Tim Rankin takes a look at the way regulation is changing the motor claims outsourcing landscape
We all know that the general insurance industry is in the midst of a massive transformation by the Financial Services Authority. What is less well documented is the FSA's huge impact on outsourcing. This has been given a boost in two separate areas: on one hand, brokers' determination to achieve higher service levels and, on the other, lower costs.
The costs associated with FSA regulation mean that insurance brokers are facing a number of life-changing decisions. Finding ways to unload the
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