Handle with care
With the number of brokers handling claims still low, Jane Bernstein argues that the ability to do so may help differentiate their service and help with client retention
The number of brokers that handle claims on behalf of insurers is currently relatively low and the practice tends to be restricted to schemes and specialist areas. Insurers also continue to be rather cautious regarding the level and type of claim they are prepared to outsource to brokers. However, as brokers search for new ways to differentiate their own service, could an ability to handle claims prove invaluable in the future?
It is widely agreed that brokers that operate specialist schemes
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