Breaking the monopoly

The selling, or mis-selling, of payment protection insurance was firmly under the spotlight during the last quarter of 2005. Simon Burgess discusses the opportunity for brokers to restore confidence in the sector and reap the rewards

Case studies of disillusioned and frustrated customers of payment protection insurance have been rife over the last year in the national press; parliamentary postbags bulged with customer complaints and the lobbying efforts of MPs increased. This inevitably resulted in those called to carry out the investigations into PPI sales suddenly shifting their efforts up a gear.

First out of the blocks was the Citizens Advice Bureau, which, in September, lodged a 'super complaint' with the Office of Fair

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