Brokers told to bring value-added services to the internet
The internet is here to stay and brokers must learn to take advantage of all the technological gains...
The internet is here to stay and brokers must learn to take advantage of all the technological gains it has to offer, according to Kevin Child, Software Solution Partners' head of e-business.
Child told audiences at the roadshows that the onus is on brokers to extend services to keep them ahead of direct insurers and aggregators.
He commented: "The insurance buying process (on the web) tends to end at the point of sale," adding that, to continue to offer value-added packages, brokers must go one
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