Outsourcing - Outside in

Rachel Gordon considers the value that consultants might add to brokers' operations and asks: can the costs be justified in a recession?

Rachel Gordon considers the value that consultants might add to brokers' operations and asks: can the costs be justified in a recession?

Today, almost every broker will be focused on ways to reduce costs and considering moves from reducing headcount to moving employees into more profitable roles. For outsourcing companies, some of their propositions are compelling right now. However, how do you decide if it is right for your firm, and how do you manage the process?

There is a strong business

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