Smith at your service
Nigel Smith, managing director of Roland Smith since 1982, is a friendly Northerner with a ruthless business streak. Andrew Tjaardstra discovers how Smith has developed his business into one of the leading brokers in the North West
If you know somebody who doubts the importance of service in broking, an afternoon with Nigel Smith would remove these doubts. He enthuses: "Broking is like a social service, there is nothing better than sorting out a client's problem."
Roland Smith, in its 41st year, has had delegated authority to handle claims for household cover for more than 10 years. Smith says: "If somebody sends us a receipt of the item, then that is all the proof we need."
For Smith, offshoring, which is seen as the latest
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