Training & Competence - The quality of performance
The requirement that people be competent and 'fit for purpose' means that training is an inherent part of compliance, both for companies and for individuals. Not just a regulatory issue, training is also good for business, as Steve Wellard explains
Training has only recently accelerated up the agenda of many in the insurance industry. The main reason for this is the emphasis placed by the Financial Services Authority on the need for competence among staff in the regulated regime that begins on 14 January 2005.
Staff are a business' most important asset; a business can not operate successfully without skilled, experienced and committed people. It follows that any efforts made to improve the quality and performance of staff will be reflected
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