Scarrett: brokers need to show agility
If brokers are to retain a grip on their current 55% market share in general insurance, they must sh...
If brokers are to retain a grip on their current 55% market share in general insurance, they must show great agility in predicting what future customer buying habits would be.
So was the view of Norwich Union put forward by Phil Scarrett, director of regional business north, who also considered that small brokers would decline over the next five to 10 years, but that the business would remain in the intermediary channel. However, he added: "It is not all over for brokers in personal lines; their
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