The future of insurance - Pre-empting the paradigm shift

While the insurance industry has rapidly evolved in the last 10 years, there has also been great social and industrial restructuring. Michael Collins looks at how the industry has been remodelled in light of this and the challenges it may have to accommodate in the future

Professional Broking and the Broker Network were both born in 1994 - 10 years ago - and the pace of change between then and now has occurred in a way and at a rate few could have predicted (see box p15).

As well as unpredictability, many of these changes share three common features. The first is that a single incident - the terrorist attacks of 11 September 2001 - had an effect that, in the past, organisations may not have been robust enough to withstand. Secondly, the pace at which events moved

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