Slipping standards?

The service standards brokers receive from insurers has been a hot topic for a number of years. Jane Bernstein examines whether the increasingly competitive market has had a negative impact

The debate over the service standards brokers receive from their insurers has been raging for many years. There have been signs of improvement recently but there have also been developments in the industry that have put further pressure on the issue. The question is, have pressures such as an increasingly competitive market and moves by some insurers to offshore certain services had a negative impact on standards?

A survey carried out last year for the British Insurance Brokers' Association