Mid-market service - Mid-corporates need service overhaul

Research has found a strong consensus that the insurance sector is not providing good enough customer service to its mid-corporate customers, writes Andrew Tjaardstra

The Chartered Insurance Institute and accountancy firm Ernst & Young have shown in a report that the insurance profession spends £1.3bn a year servicing the mid-market sector without consistent results. The research identified the need for a new agenda between brokers and insurers to deliver good customer service and address the inefficiencies prevalent in the market, which could deliver savings of at least £80m. Although no customers were surveyed, 69% of brokers and 87% of insurers were