Fathers of reinvention
Following Zurich's restructure at the end of 2006, Andrew Tjaardstra meets Guy Munnoch who replaced Ian Stuart as chief executive of Zurich general insurance, and David Smith, the insurer's key broker relationship 'point man'
A catchphrase across the industry in the past few years has been 'what is happening at Zurich?', as the insurer has shunned the press and subsequently the limelight. However, this has changed dramatically in the last few months and the insurer is now keen to shout about its plans.
Between meeting David Smith, head of broking, at the door and arriving in the boardroom, we have already discussed the British Insurance Brokers' Association's survey reporting there are around 4000 brokers in the UK
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