The tie that binds?

The pressure for brokers to adopt a 24-hour, seven-days-a-week service is mounting and this is where the Lloyd's binding authority may be able to ease the burden, says John Dutton.

With huge changes taking place in the broking sector, provincial
brokers whose income is threatened from several sides need to be
particularly adept at finding new ways to create revenue.


And not only that. The nature of customer demand is rapidly moving towards
a 24-hour, 365-days-a-year service culture. The insurance industry is
under pressure to adapt to customers demanding to transact business at
weekends and during the evening - if you feel it will not happen to you,
just look at the