Business in an age of disruptive technologies.
The UK insurance industry must pre-empt the impact of potentially disruptive technology in order to continue to reap rewards and offer high levels of customer service, argues Tony Barker.
"The UK insurance industry is going through a period of dramatic change ...", or a variant of this phrase seems to be the way in which many industry conferences or press features start. So in some respects, this article is no exception.The truth of the matter, certainly in the 23 years that I have been working in and around the general insurance sector, is that change is not a new phenomenon. The difference over recent years has been the pace of change and the degree to which the industry
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