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Customers are demanding more from insurance. As a result, insurers and brokers are outsourcing to specialists who provide added-value services whenever the customer requires them, says David Fanning.
The prospects for outsourcing growth around the world during thecoming year are very encouraging, says US consultant Michael Corbett.
"We are anticipating growth in the region of 25% for outsourcing." He
believes that customer support and customer care are two areas that will
show considerable growth. "Increasingly companies are looking to outside
organisations who specialise in those activities to bring a lot of added
value." While his remarks and forecasts cover the whole range of
industries and
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