This is a job for someone else.

It was not so long ago that insurers looked after all of their own claims handling. However, Steve Banner says that more insurers are now outsourcing their claims operations.

In an intensely competitive market, all insurers face enormous
pressure to keep their overheads down. That can often mean reducing, or
not increasing, the number of people they employ.


The need to control the head count is one reason why some companies have
opted to outsource claims handling. Another is the belief that handing the
task to a third party can often result in a more efficient service to the
customer.


Put bluntly, if you give the job to somebody else, you can always take it
back again if