Source of business.

With outsourcing companies now able to perform a wide range of functions, even the smallest broker can benefit from the facilities on offer, says Simon Threadgold.

With clients now conditioned to expect a 24-hours-a-day,
365-days-a-year service - especially from the directs - it could benefit
brokers without their own call centre to use a third party to provide an
out-of-hours service.


Mark Huxley, managing director of Davies Managed Systems, says: "One or
two brokers just put their switchboard across to us when they stop work.
We answer under their brand name and can arrange with callers when and
where they want calling back."


However, most brokers want a