The same but different.

Though essentially loss adjusters all have the same objectives, independent adjusters have a wider scope of expertise than company adjusters and can help keep a claim together, argues Neill Johnstone.

Chartered loss adjusters can and do work for the public, although
many seem not to realise this. There are still brokers, account executives
and directors who only link loss adjusters with acting for the
underwriter.


The Chartered Institute of Loss Adjusters recently amended its charter to
allow members to act for both parties in an insurance claim, where
formerly they could only represent the insurer. While the bulk of the
adjusting market's business is derived from companies, the CILA astutely
rea