Malcolm Harvey.

The Woolf reforms are completely changing the way insurers' claims departments work. But, be warned, this will have an impact on brokers.

In last month's Professional Broking, David Worsfold was critical of
the industry's handling of claims and said that brokers must get their
acts together to comply with Woolf (PB, p14).


The Woolf reforms are stirring up claims departments all over the
country.


If insurance companies can be driven to make the quantum leap from the
18th to the 21st centuries in a few short months, can the insurance broker
keep up with the demands of the insuring public and the service levels set
by the rest of the