Time to take a few eggs out of the basket.

Though outsourcing is far from being a new phenomenon, it has increased in popularity throughout the industry. Steve Totty explains why it makes good economic sense.

The insurance industry has traditionally been viewed as a vertically
integrated monolithic structure, rigid in function and control. Although
slow to change, the industry has had to adapt to meet the challenges set
by an increasingly demanding customer base, a changing competitive
landscape and evolving distribution channels. The key driver for
outsourcing is change and the need to maintain a rate of change to keep a
competitive edge.


The competitive environment is constantly evolving with a