Brokers top in customer satisfaction survey
Brokers have come out top for customer satisfaction among professional advisors in the latest Norwic...
Brokers have come out top for customer satisfaction among professional advisors in the latest Norwich Union SME Attitudes to Business survey.
Research among 500 small to medium-sized enterprises showed levels of satisfaction are higher with brokers than with any other professional adviser. More than three-quarters acknowledged satisfaction with the service provided by their broker, compared with 63% for financial advisors, 64% for insurance companies and 67% for banks.
However, loyalty to brokers
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