Brokers bemoan ongoing poor service.
Insurers are still failing to deliver a decent level of service, according to brokers attending a rou...
Insurers are still failing to deliver a decent level of service, according to brokers attending a round table discussion hosted by PB's sister title, Post Magazine, and Groupama Insurances (see below: 'Turning up the heat').Brokers at the forum complained that service standards were falling far short of the mark, with little sign of improvement.
One broker said: "If we are to give a satisfactory service we need to get a satisfactory service." Bad service standards, he said, have significant
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