Conference soundbites.
Professor Nigel Waite, chief executive of The Canford Centre, said: "For far too long the financial ...
Professor Nigel Waite, chief executive of The Canford Centre, said:"For far too long the financial services industry has placed too much
emphasis on getting customers rather than keeping those it already has.
Every five years, companies lose 50% of customers, every four years they
lose 50% of their staff and every year they lose 50% of investors. This
reduces performance by about 25%."
Theo Duchen, co-chief executive of Acturis, said: "Commercial insurance is
making money this year but that could
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