MMA asks for feedback
Broker-only insurer MMA is asking brokers and intermediaries to send in comments about its products a...
Broker-only insurer MMA is asking brokers and intermediaries to send in comments about its products and activities.The insurer has set up a customer feedback programme, in which brokers and intermediaries are encouraged to talk openly. The information is recorded and and reviewed in order to give MMA management guidance on their decision-making. Two groups have been held so far, with more planned for this year.
MMA assistant general manager Tony Wright said: "We wanted to create a flow of
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