Ombudsman urges for responses to consultation
The Insurance Ombudsman Bureau is urging its members to respond to the Financial Services Authority/F...
The Insurance Ombudsman Bureau is urging its members to respond to the Financial Services Authority/Financial Ombudsman Service consultation paper on Consumer Complaints and the New Single Ombudsman scheme (CP33).The paper covers a range of policy issues relating to the FOS rules, including: scope, eligibility, limits on awards, funding and internal complaints procedures.
Insurance ombudsman Laurie Slade said: "From their experience of the strengths and weaknesses of the IOB, the bureau's
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