Striving for harmony.
A true collaboration between insurer, broker and IT supplier can be fruitful in the long term, but trust is essential to make partnerships work.
Brokers are not slow to criticise insurers when they fall down onservice standards. And insurers are not slow to cancel brokers' agencies
if they do not produce sufficient business. A blame and counter-blame
culture seems to have arisen, where players forget they are on the same
side.
But these public arguments tend to obscure the real progress the UK
general insurance market is making. Far from pulling in opposite
directions, a new era of partnership is developing between brokers and
insurers
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