The true cost of claims
We all know brokers want to provide a fantastic service to their clients. For many, supporting their...
We all know brokers want to provide a fantastic service to their clients. For many, supporting their customers through the claims process is a given. However, this comes at a price. Do brokers know the real cost of providing this service?
A recent survey has revealed that many brokers are unaware of the hidden, internal costs of managing a claim. The average time spent on a £40,000 property claim is 24 hours, or three days, of an account executive's time. For an executive earning £30,000 per
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