The carrot and the stick
Many brokers feel that they are faced with a carrot-and-stick scenario when it comes to communicatin...
Many brokers feel that they are faced with a carrot-and-stick scenario when it comes to communicating effectively with customers.
On the one hand is the carrot - the clear commercial advantage that well-managed customer communication offers - while on the other is the stick, which is the Financial Services Authority's demand for brokers to prove that it is treating its customers fairly by communicating with them regularly before, during and after the point of sale.
Yet, in this difficult
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Broker
Aon acquires top 40 UK broker Griffiths & Armour
Aon has announced the signing of a definitive agreement to acquire top 40 insurance broker Griffiths & Armour.
Analysis: What does Labour’s first Budget mean for insurance brokers?
In the time since Labour won the election on 4 July there has been much speculation as to what their first Budget would contain. PFK Littlejohn’s Tom Golding looks at some of the key changes announced - and what these may mean for insurance brokers.
Ardonagh Advisory buys Rowett Insurance Broking
Ardonagh Advisory has agreed to acquire commercial and personal insurance broker Rowett Insurance Broking.
Clear grows southern presence with £50m GWP A-One purchase
In a busy week of acquisitions, Clear Group has announced the acquisition of top 100 ranked broker A-One Insurance Group.
Bridge makes first steps outside the UK with Malta office
Bridge Insurance Brokers has opened an office in Malta, its first bricks and mortar presence outside of the UK.
Insurance industry voices fears over NI and minimum wage hikes on SMEs as it responds to Budget
A host of insurance figures have expressed concern that Chancellor Rachel Reeves' Budget announcement today will mean SMEs could cut back on staff and business investment, as well as commercial cover putting them at greater risk of underinsurance.
Lloyd’s start-up buys regional broker following PE investment
Start-up Lloyd’s broker SRT & Partners has acquired regional corporate player Read Hunt following investment by BP Marsh.
SRG acquires bloodstock and livestock specialist
Specialist Risk Group has acquired Stonehatch, a specialist bloodstock and livestock insurance broker.