TCF compliance - Sorting out paperwork
We spend increasing amounts of time maintaining the level of service that our business has been built on, often receiving lower revenue. Can the Financial Services Authority see that we treat our customers fairly without us producing reams of reports?
The service that you provide, coupled with the customer feedback that you receive, gives a compelling picture of the firm's aims in its treatment of customers. The solution may in providing appropriate evidence from existing activities.
The FSA has stated clearly that they expect management information regarding Treating Customers Fairly to be relevant to the size and risks in the business and that it does not necessarily need to be separate data or labelled specifically as TCF MI. What it does
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