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I refer to the story NU denies key account manager cull amid service overhaul in the January edition...
I refer to the story NU denies key account manager cull amid service overhaul in the January edition of Professional Broking (p6). I would query how this is designed to improve service to brokers when we have been told that our account manager is no longer dealing with us but have not yet been informed of a replacement.
PE Thaxter
Millro Insurance Management.
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