Editor's comment - Don't forget to shout about it

Cross-selling, upselling, products per client, marketing ... all are words we hear when businesses t...

Cross-selling, upselling, products per client, marketing ... all are words we hear when businesses turn their attentions to organic growth. Many brokers have been poor at promoting their brands and have instead focused on acquisition to grow their businesses, in part because brokers hold onto their clients for so long.

Yet why has this been the case? One of the reasons for this is that brokers have consistently performed poorly in the marketing area. Marketing is sometimes an intangible spend

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