Market Access
Q&A: Andy Talbot on Arag’s transformation
Ahead of the 2025 British Insurance Brokers' Association Conference, Andy Talbot, director of broker, ATE & marketing, tells Insurance Age about the feedback from brokers, technology upgrades, and how Arag is positioning itself as a smarter, stronger business for the future.
MGAs build confidence in a complex non-standard risk market
In a roundtable hosted by Geo Underwriting at Broker Expo 2024, industry professionals explored the challenges brokers face in placing non-standard risks. This article examines the key themes that emerged from that discussion.
Roundtable: UK insurance broking – reshaping the future
As the post-Covid insurance-broking environment evolves, brokers are continuing to adapt to the new backdrop. A recent Insurance Age roundtable explored the challenges and opportunities, as brokers tackle today’s range of pressing objectives – and assess…
How do brokers strengthen their proposition as an attractive employer?
Five takeaways from the RSA-sponsored personal lines roundtable at Broker Expo
In Depth: Businesses falling into the justice gap
Widely seen as a personal problem, diminishing access to justice also severely impacts businesses. Tony Buss, managing director at ARAG explains how the justice gap has become a major issue for companies in the UK and what brokers can do to help.
In Depth: LEI as a proactive shield - the role of the insurance broker
The widening access gap in legal systems, exacerbated by chronic underfunding and post-pandemic pressures, presents significant difficulties for individuals and businesses seeking justice and challenges for insurance brokers in effectively serving their…
In-Depth: Digital messaging – how can brokers use digital marketing to build a brand and customer base?
As digitalisation turns from lip service to concrete solutions, brokers are expected to keep pace with the rest of the industry.
Blog: Empowering brokers, enhancing affordability - the power of premium finance training
Allen Seldon, director of product and proposition at Close Brothers Premium Finance, explores how, with the right tools and training, premium finance can help boost broker revenue by enhancing affordability for customers.
Video Q&A: Close Brothers Premium Finance on how brokers can grow business in challenging times
Seàn Kemple of Close Brothers Premium Finance discusses the factors affecting business growth in the current market and the opportunities afforded by premium finance
Blog: Helping customers budget better as cost-of-living crisis bites
Premium finance is not just a useful cash flow tool for clients. It can also help brokers boost customer retention and plug insurance gaps, says Seán Kemple, managing director of Close Brothers Premium Finance
Blog: Don’t get left behind, your digital future awaits
Technology has long since become an integral part of all our lives, but as the sophistication of the tech and the speed of development increases, so too does the complexity of managing the risks it creates. James Stretton, left, and Matt Clayton, senior…
NMU takes the crown in Age’s 2022 Broker Satisfaction Survey
Brokers have voted NMU as their preferred commercial lines insurer in this year’s Insurance Age Broker Satisfaction survey, with Covéa Insurance in second place and CFC Underwriting in third.
Broker Week 2022: A fine balancing act
Faced with customers expecting easy, seamless digital access, but amid rising levels of cybercrime, brokers need to balance security with convenience. Valerie Hart looks at what brokers can do to ensure trust remains at the heart of their proposition.
Broker Week 2022: Meeting customer needs in a changing market
As inflation and the cost-of-living crisis bite, new and existing customers are more likely to shop around for more competitive deals but also face the risk of being uninsured or underinsured. Valerie Hart looks at how digital transformation is helping…
Broker Week 2022: Digitalising broker efficiency
One of the critical aims of digitalisation is to drive efficiency and productivity in the business, using connected technology to conduct and complete business seamlessly and effectively. So, what can brokers do to achieve this? Fiona Nicolson reports.
Broker Week 2022: The dos and don’ts of digitalisation
‘Customer first’ is an oft-repeated mantra when it comes to the digitalisation of insurance broking. But how do you achieve that goal? And where are brokers most likely to come unstuck? Fiona Nicolson investigates
Broker Week 2022: Evolving insurance business models
The industry’s business models are changing fast due to the relentless march of technology, new market routes, and modern distribution methods. But how can brokers keep ahead of the curve to keep current business models from becoming obsolete? Tim…
Blog: Lending through the cycle helps brokers to support their clients
Given the economic uncertainty, customers’ ability to preserve cash is likely to drive demand for insurance financing option argues Elliott Hayes, director of sales, commercial lines, Close Brother Premium Finance.
Blog: Inflation and underinsurance – the silent claim assassins
The spiralling cost of materials in the construction industry means devastating consequences for reinstatement claims, says Lee Goodwin of Oakleafe Claims Loss Assessors
UK Broker Awards 2022: Customer Service Award
Grow organically by more than 150% in one year? That’s the striking target Ascend Broking Group set itself, which it would achieve in part by a dedication to customer service
UK Broker Awards 2022: Young Broker of the Year
George Abbott has gone from a telematics broker with no insurance experience to an integral member of a start-up that has grown to £10m of gross written premium since its 2015 formation