Brokers are not in regular contact with customers
According to a survey from Ecclesiastical brokers have only just started using social media to do business.
Over a third of smaller brokers only speak to their clients once at renewal time, Ecclesiastical revealed in a poll.
The survey polled 250 brokers to see how, when and why they interact with clients.
It also found that over half only contacted their clients once or twice a year.
“What became clear is that in some cases, brokers are not in regular contact with their customers,” said the insurer.
Additionally, the vast majority, a total of 94% of the brokers polled, contact clients with
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