Homeserve
FCA insurance fines down 28.5% to £31.96m in 2014
Broker-specific fines fall from £9.76m in 2013 to £1.3m last year.
HomeServe profits rise but falling customers impact revenue
HomeServe has reported an operating profit of £27.1m for the six months ended September 2012.
Homeserve rejects buyout offer
Homeserve has reportedly rejected a private equity approach from groups Cinven, KKR and Apax.
HomeServe suffers blow to UK revenue following regulatory problems
HomeServe has reported improved revenue of £534.7m for the year ended March 2012, but regulatory difficulties in the UK business made an impact.
The week that was
This was a bad week for the insurance industry in terms of press – consumer group magazine Which? in particular had a field day, accusing insurers of charging customers exorbitant ‘hidden fees’ to make run of the mill changes to policies.
Homeserve fined £750,000 over abandoned calls
Homeserve has been fined £750,000 by Ofcom for making an excessive number of silent and abandoned calls to UK consumers.
Water companies must stop flood of unnecessary policies says Which?
Consumer group Which? has revealed that ten of the UK’s twelve biggest water companies are promoting supply pipe insurance which is potentially unnecessary.
HomeServe axes 200 jobs
HomeServe has announced it is to cut 200 jobs in the UK.
Homeserve to outsource complaints handling
Homeserve is to outsource its complaints handling next year following an internal review.
BAIS names new broker relationship team
Broker Assistance Insurance Services (BAIS) has made three appointments to form a new broker relationship team.
Homeserve suspends sales after mis-selling review
Homeserve has suspended all telephone sales and marketing following a review of its UK telephones sales operations and procedures.
Homeserve director moves to Hastings Direct
Hastings Direct has appointed a new business development director, Andy Kirton, to develop its relationship with affinity partners.
Chase Templeton hires marketing team
Blackburn-based insurance intermediary Chase Templeton has announced the appointment of Alec Broughton as head of marketing and Gillian McCammon as marketing manager.