Artificial intelligence (AI)
Interview: Hiscox UK COO Cath Frost on delivering operational excellence for brokers
Having joined Hiscox this April UK COO Cath Frost has already seen operational improvements but there is more to come from the insurer she promises brokers.
Open GI strikes deal to provide brokers with gen AI chatbots
Open GI has teamed up with artificial intelligence specialists OpenDialog to bring advanced conversational AI agents to its customers, with the aim of creating efficiency gains for brokers by automating customer service interactions.
Broker Expo 2024 Countdown: Avoira’s Ian Taylor
As we count down to Insurance Age’s Broker Week, we asked our Broker Expo speakers to share some insights into the event, market issues and reveal their favourite chocolate bar. Today, we focus on Avoira’s head of commercial – customer experience Ian…
Blog: Brokers don’t need to fear artificial intelligence but should consider embracing its benefits
While exploring new technologies – from Gen AI to machine learning – might not be top of many brokers’ to-do lists, their benefits should not be understated. Open GI’s director of brokers and MGAs Nick Giddings explains how these tools could free them up…
Applied Net 24: Commercial lines panel main UK market challenge for software house
Taylor Rhodes, CEO of Applied Systems, claimed the challenge in the UK market is the commercial lines panel from insurers and getting them to broaden their panel placement.
Applied Net 24: Applied eyes opportunities for automation
Applied Systems sees opportunities for automation and data use, as its clients number one ask is for more operational efficiencies, chief product officer Anupam Gupta told journalists at Applied Net 24.
Broker Expo 2024 Countdown: Nick Hobbs, chief distribution officer, Allianz Commercial
As we count down to Insurance Age’s Broker Week, we asked our Broker Expo speakers to share some insights into the event, market issues and who are the most heavy metal people in insurance. Today, we focus on Nick Hobbs, chief distribution officer at…
Blog: Try it, test it, embrace it
As AI comes of age, CDL CEO Nigel Phillips sets out why it’s time to harness a new era of AI capabilities.
Stand-alone specialist energy MGA Navata launched
Thomas Miller has announced the launch of its standalone MGA business, Navata.
Hiscox rolls out Google-backed AI model to all brokers
Hiscox has today announced that it is rolling out its AI-enhanced lead underwriting model to all of its London market brokers after a successful proof of concept.
Body cameras improve claims dispute times and pricing – Axa’s Barnett
Body cameras help decrease the length of claims disputes involving brokers according to Dougie Barnett, director of customer risk management and midmarket at Axa UK.
Interview: Axa UK looks to leverage scale - Foley
Axa Commercial can now move “quicker and price more effectively” due to a new workbench system, which is “beneficial” to brokers and customers, according to Tara Foley, CEO of Axa UK and Ireland.
Allianz’s Hobbs, Arch’s Peters, Aviva’s Martin and Zurich’s Nichols to join panel at Broker Expo 2024
Insurance Age is delighted to reveal the first panel at the Broker Expo 2024 and it has a lot of insurer star power.
Meet the MGA: Kova Professions
Having worked in both the insurer and MGA sectors, as well as the FCA, Kate Albert has a well-rounded view of the market. The Kova Professions CEO and founder explains to Jonathan Swift why service has become a point of difference in setting apart her…
Blog: Is tech really the solution for underinsurance?
As we move into an even more digital world, with some insurance quotes and policies being completed strictly online, which would better help address underinsurance: re-introducing human contact or using even more new tech? Rosie Simms weighs up the…
Markel UK targets 20% growth a year – Sykes
Jo Sykes, divisional director for the UK broker channel at Markel, told Insurance Age the specialist insurer has growth ambitions of around 20% a year from a UK perspective.
Biba 2024: Zurich seeks to take SME service learnings into mid-market space
Zurich’s Harriet Conway, head of retail customer proposition, and Morgan Lyons head of mid-market told Insurance Age the insurer is targeting its teams “heavily” in terms of response times to brokers.
Three quarters of brokers still concerned about underinsured clients, claims Aviva
According to Aviva’s latest Broker Barometer survey, 73% of brokers are concerned that some of their clients may be underinsured as just 24% of brokers’ clients had increased their sums insured to an adequate level.
In Depth: Cyber risk and AI – friend or foe?
The rise of artificial intelligence signals both a threat and opportunity for UK firms in pursuit of a cyber-secure future. But how can brokers help clients stay on the winning side, asks Saxon East.
Blog: With the right team inhouse technology development needn’t be a pipe dream for brokers
Technology is key in charting and improving the consumer’s insurance journey. Daniel Huddart, CTO of Avantia Group’s Homeprotect, explains the benefits of building digital platforms inhouse with open-source technologies and a diverse skill set.
Beazley Digital’s Fantozzi: SMEs need to be alert to cloud-based cyber exposure
Small businesses face a growing threat of cyber-attacks as they move more services to the cloud, according to Ian Fantozzi, CEO of Beazley Digital.