Compliance

RWA launches broker focused meeting app

RWA Compliance Services has launched a mobile phone app which it claimed could help avoid some of the pitfalls insurance brokers faced when trying to keep good records of client meetings and explanations given.

FSA issues PPI redress guidance

The regulator has published proposed guidance for firms contacting customers who they may have mis-sold payment protection insurance (PPI) to but have not yet complained.

Biba splits from RWA

The British Insurance Brokers’ Association (Biba) has split with RWA Group, one of its compliance partners.

Broker trade bodies want lower regulatory barriers

The British Insurance Brokers’ Association (Biba) and the Institute of Insurance Brokers (IIB) have called for regulatory barriers to be lowered and for the current inappropriate style and intensity of regulation to be reformed.

FSA to apologise over "bullying" TCF assessors

The Financial Services Authority (FSA) has said it will apologise to a firm's compliance officer for the conduct of two treating customers fairly (TCF) assessors during a supervisory visit after an official complaint was upheld.

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