Vulnerable customers
FCA finalises guidance on vulnerable customers
The regulator highlights that 27.7m UK adults could be categorised as vulnerable as it promises to hold firms to account for failures.
Biba zones in on resilience in 2021 manifesto
Manifesto includes a number of commitments from the broker trade body, covering areas including underinsurance as a result of the pandemic, IPT, cyber insurance and signposting to help customers access insurance.
Guide launched to aid inclusive policy design
Insurance Cares: The document has been developed by Fair By Design with input for providers and regulators and has been created to help vulnerable customers.
Opinion: Bought By Many’s Charlotte Halkett on reasons to be positive about 2021
There is no place for ruthless self-interest in 2021 and businesses should learn from the coronavirus vaccine roll out that collaboration will be key over the next 12 months, says Charlotte Halkett.
CII launches insurance dementia guide
The good practice document highlights how insurance firms can help customers living with dementia.
Insurance Industry Steps Up for Dementia
This autumn, the insurance industry is coming together again to help fight dementia with the ‘Step Up for Dementia’ Challenge. Insurance United Against Dementia (IUAD) has launched the fundraising initiative to unite the industry in the build up to this…
FCA extends measures to help insurance customers under Covid-19 financial strain
The temporary rules and guidance will now be in place until 31 October, while the FCA notes it is looking at making aspects of the measures permanent.
FCA reveals vulnerable customer guidelines
Insurance Cares: The watchdog has called on financial services firms to do more to ensure vulnerable customers receive positive outcomes as it consults on guidance.
Blog: Customer vulnerability and coronavirus
Insurance Cares: The present pandemic has underlined the importance of a robust vulnerability strategy. RWA's Kirk Ford outlines how insurance brokers might prepare for an increase in incidences of vulnerability - or an exacerbation of existing cases.
Biba extends travel scheme with AllClear
The solution provides cover for customers who struggle to find travel insurance because of pre-existing medical conditions or age.
FCA set to take a keen interest in vulnerable customers
Insurance Cares: Report by Consumer Intelligence and Sicsic Advisory shows number of people in the vulnerable customer category has hit 13m.
Insurance Covid Cast – episode one: How has the industry’s reputation been impacted by its handling of the coronavirus epidemic?
In the first of a new series of video casts brought to you by Insurance Age and Insurance Post whilst our journalists are in isolation lockdown we discuss the sector’s response to the Covid-19 pandemic and what lasting impact it might have on its…
Blog: Open or closed - the branch dilemma facing brokers
As the first working week of self-isolation comes to a close for many, Insurance Age content director Jonathan Swift looks at the stance brokers are taking in terms shutting up shop or keeping their branches open.
Covid-19: FCA calls on insurers to treat customers fairly during crisis
Regulator sets out expectations amid coronavirus for travel, motor and home insurance, product suspensions and renewals as it highlights the important role of the broker in helping vulnerable customers.
MPs urge insurance sector to focus on financial inclusion
Insurance Cares: Aon and Aviva push to get social landlords to make use of their tenants contents insurance schemes in order to help vulnerable customers, as MPs outline challenges for the industry.
The Blog Spot: Breaking barriers to insurance
As Biba focuses on improving access to insurance in its manifesto, commissioning editor Laurence Eastham considers where changes will occur in 2020.
Biba focuses on access to insurance in 2020 manifesto
Manifesto includes 37 commitments and 29 calls for action across nine key areas including regulation, broking challenges, Brexit, and transport.
By Miles receives FCA ‘open banking’ licence
InsurTech will be able to access the financial data of consenting customers.
Diversity and Inclusion in Insurance Awards winner: Covéa
Following last month's Diversity and Inclusion in Insurance Awards, we caught up with all the winners. Today, we talk to Lisa Meigh, director of HR & learning at Covéa, about the insurer's win in the Staff Empowerment category.
Diversity and Inclusion in Insurance Awards winner: Claims Consortium Group's Debbie Mawer
Following last month's Diversity and Inclusion in Insurance Awards, we caught up with all the winners. Today, we feature joint Mental Health Champion Debbie Mawer, director of people and culture at Claims Consortium Group.
Diversity and Inclusion in Insurance Awards winner: Cura's Kathryn Knowles
Following last month's Diversity and Inclusion in Insurance Awards, we caught up with all the winners. Today, we feature the Intersectionality Champion, Cura managing director Kathryn Knowles.
Diversity and Inclusion in Insurance Awards winner: RSA's Luci Bowers
Following last month's Diversity and Inclusion in Insurance Awards, we caught up with all the winners. Today, we feature the Disability Champion, Luci Bowers, customer experience leader at RSA Motability.
Blog: Is it curtains for net-rated products?
Ann Peel, technical consultant at Insurance Compliance Services, discusses the potential impact of the FCA's latest interventions.
Biba reveals 700,000 people have used signposting service
Insurance Cares: Signposting service for older customers has been renewed again following its launch more than six years ago.