Insurer
Lloyds Bank hit by record £117m PPI fine
Regulator slams bank’s unacceptable conduct in mishandling claims.
Insurance Island Risks – Ageas's Andy Watson
Ageas CEO Andy Watson is next up in the Insurance Island Risks recording booth.
Redundancy threat at L&G's Hove office
Insurer confirms consultation process with learning and development team.
Industry needs better communication, says Allianz's McGinn
Commercial general manager's warning comes after FCA review of industry's SME claims service.
Sector failing on customer experience
Report says insurance firms’ customer relationships are “bland and undistinguished”.
LV employee joins IFED
Technical controller seconded to City of London Police to work with Insurance Fraud Enforcement Department.
#Biba Fever - Episode 8: The last word on the conference from Gary Humphreys
Three weeks after the British Insurance Brokers’ Association conference, Insurance Age met up with Markerstudy’s Gary Humphreys to get the final word on the 2015 event.
Getting his kicks on Route 66
Charles Manchester starts his motorcycle road adventure in the US.
Brokers failing on delegated authority
FCA says intermediaries and insurers did not appear to have adequately considered their regulatory obligations.
Sweeney to leave Covéa-owned Sterling
Change follows proposal to fully integrate the Sterling and Covéa businesses to create a bigger organisation.
UKGI rebrands commercial division
Commercial arm relaunched as One Commercial in order to underline focus on regional independent brokers.
LV takes fleet online for first time
Product can cover fleets of two to 200 vehicles.
FCA claims review a “wake-up call”
Industry admits more work is needed on claims following regulator’s findings
Save the broker
James Sharp wades into the conflict of interest debate and recalls an adventurous dining experience that reminded him of the increasingly endangered insurance broker
Communication is key
Winning customers’ trust and meeting their expectations goes much further than getting levels of commission right, explains Amanda Blanc
Double trouble on pricing
Tony Cornell hankers for the time when there was a single price for each risk
Market moves: Advantage insurers
If Market moves were a tennis match, then May’s edition definitely went to brokers but the insurers have bounced back to claim this month’s set. As the market focus box below makes clear, RSA has been notably busy but many providers have got in on the…
Sterling extends reach beyond HNW
Executive Living launch aimed at customers who are underinsured or not eligible for higher cover.
Aviva hires Fice and Winslade
Insurer says new additions will enhance its corporate and specialty risk team.
QBE targets SME market with trade credit
Trade credit threshold reduced to £15,000 as insurer looks to grow in mid-market and attract more SME business.
Profits plummet for unrated Gable
Gable reports a loss before tax of £5.4m following setting aside additional reserves.
Allianz launches mid-market professional service policy
Insurer says product is aimed at accountants, management consultants and architects.
AmTrust buys Composite
Firm was previously capacity provider for the legal expenses specialists.
FCA considers further strengthening of PPI complaints rules
Regulator issues statement to follow up Supreme Court ruling in Plevin v Paragon Personal Finance.