Insurer
Evergreen owners pledge commitment to service
QBE insists service levels will be maintained
Underwriting under control
The ability to deliver on professional promises is more pertinent than ever in today's market. Peter Joy, principal of Insurance 360, analyses results of an exclusive survey to find out which underwriters are proving the most capable
Industry fears over iPhone app rendering advice superfluous
Recent advancement could lead to insurance purchases through phone applications
Outlook 2010
The only certainty over the coming year is change, with brokers seeking new avenues to secure their businesses while regulatory control could undergo seismic shifts in the UK and Europe, writes Jessica Pothering
Small is beautiful
Louise Meeson finds that the perception of large insurers' service as faceless and impenetrable is leading brokers to smaller players better able to handle niches and small risks
Playing rough
With insurers bolstering profitability through substantial reserve releases that have, in turn, caught the eyes of investors, brokers may be waiting in vain for the return of a hard market, writes Edward Murray
Survival of the fittest
This month's power hour asks what insurance can expect from 2010 and how the industry as a whole can continue to keep its head above the water. Martin Friel reports on the debate
The promised land
Over the years, RSA has acquired a somewhat unfavourable reputation for not delivering on its promises, however Mike Lawton pledges that such 'sins' are now a thing of the past. Martin Friel tracks the insurer's 'journey of enlightenment'
Allianz: fraudulent claims 'stable'
Graham Gibson: Insurer to publish monthly key performance indicators
New claims management for European operations
System implemented to improve broker relations
Building Guarantee closure opens construction opportunity for TVP
New venture set to take up slack left by Zurich pullout
CFC Underwriting targets media in product expansion
"We are always looking at new specialist areas" - Graeme Newman
Brit adds Dutch non-exec
Willem Stevens joins board of Dutch-domiciled insurer
AA sees road claims double
Snow storms lead to spike in claims
Aviva UK CEO won't merge life and GI arms
In an interview with Post magazine, new Aviva group life and GI CEO says more synergies between arms but no merger
Insurance companies avoid bonus supertax
HMRC clarifies who will be affected by the 50% bank payroll tax on bonuses over £25,000
Fitch: Pricing adequacy critical for London Market
Fitch anticipates premium rates will remain flat or decline slightly in 2010
QBE backs driving campaign
Initiative designed to raise awareness of work-related road safety
FSA fines up 53% to £34.8m in 2009
Average fine up 97%, according to law firm Reynolds Porter Chamberlain
Open GI raids Allianz for insurer relations chief
Jason Potter joins Open GI as head of insurer relations
Snow results in 31% increase in claims, says AA
Bad weather has lead to motor claims being one third higher than usual according to AA Insurance
PB Week: Experience is the best teacher
Andy Talbot, sales manager at ARAG, reflects on the year.
Industry reacts to Globespan collapse
Airline failure leaves thousands stranded
Insurers call for more guidance on Solvency II
PwC poll reveals fears the directive could negatively impact investment