Insurance Age - 2009-12-01
Articles in this issue
The good, the bad and the average
Every broker wants their claims dealt with to the satisfaction of their clients - but just how often is that the case? Peter Joy analyses the results of the Insurance 360 study into the performance of 40 leading commercial insurers and looks at what…
The uglytruth
Fraudulent insurance claims are on the rise - fact - and this trend is set to continue. Jessica Pothering examines how the recession influences human behaviour and what action the insurance industry is taking
Speaking volumes
The results of Provident's fraud detection solution set an impressive standard for the industry. Liz McMahon finds out how, since Digilog's introduction, the insurer has trebled its detection rate for false claims
A balancing act
When looking for a CHO to manage their claims, brokers need to weigh up attractive commission with drawbacks such as heavy litigation and lengthy hire periods. Chris Shaw explores the supply chain relationship
The gateway to the South west
As well as offering plenty of opportunities in the city itself, Bristol is ideally situated for access to the profitable West Country and South Wales markets. Compounded by the rise in popularity of provincial brokers and the quest for local knowledge,…
Playing fair?
With the recession prompting cost-cutting measures across all industries, insurance claims service is suffering. John Sims explores the treatment of UK policyholders and questions whether it adheres to TCF
Soundbytes
New offering from Allianz aims to make SME trading simpler
LMG and Microsoft add their backing to Acord standard
Broker industry standard for data communication sought
Aggregators hit back at results of Which satisfaction survey
Customers not happy with service from aggregators according to survey
APC launch aims to bridge the gap to SMEs
D&O product available to 1,000 APC brokers
Aggregators at risk as online market fragments
Traditional players could flounder as new generation of aggregators take model to next level
Cobra axes sales director
Paul Smith made redundant in network re-focus
Jobs under threat as Axa shuts Redhill underwriting centre
Insurer insists move is not a cost cutting exercise
Marsh bid for HSBC sparks rumours of affinity deal
Proposed takeover could be part of larger deal giving Marsh access to banking clients
Oyster finally makes a profit for Broker Network
Grant Ellis says perception that business was struggling was inaccurate
Brokers surprised by Allianz small business move
Dave Smith says consolidating small business operation makes sense
FSA delays PPI policy statement on back of industry reaction
FSA hit by claims proposals are too ambiguous
Liberty International Underwriters unveils regional expansion plans
First steps to move into Manchester market taken
CCV predicts new-year acquisitions to boost growth
Michael Rea, CCV chief, aiming for £500m GWP
New campaign to help workers in difficulty
Insurance Charities paid out £1.2m last year
AMII unveils plans for more 'broker-friendly' PMI training
Collaboration with CII to be launched next year
TLSS expands to target intermediary market
Recruitment drive designed to realise broker strategy
Lloyds to cut 1,190 insurance jobs after HBoS takeover
Redundancies latest job losses to hit insurance sector
Brokers 'open to litigation' from underinsured clients
Brokers' duty to inform clients of pitfalls stressed
Insurers attack Government over trade credit top-up flop
Government claims industry hasn't embraced scheme
KPMG study offers two-way perspective on regulation
Respondents see threats and benefits of regulation
Brokers attack FSA over latest 'misleading' complaint statistics
Biba claims results misrepresent broker performance
Select & Protect launches affinity schemes
S&P Direct hits market with four new schemes
Aon goes anti-viral with H1N1 business continuity offering
New scheme designed to address swine flu risks
Halifax is top of the league for business crime and damage
Crime Index highlights UK troublespots
Four insurers sign up to RAS's web-based risk management
Insurers join panel of ActionPro risk management tool
Adding value offers protection
Sean Durden of Gleeds-Durden Restatement Valuations looks at risks of underinsurance
The youth of today
At the tender age of 30, Alan Inskip has already made his mark, rising through the ranks to become CEO of Temporary Cover. He talks to Martin Friel about breaking the old boys' club stranglehold and taking the £12m business to the next level
Agenda: Planning for 2010
Tony Cornell urges brokers to plan for 2010 if they want to make it through recession.
Power hour: Centres of attention
This month's Power Hour looks at the value of insurers' regional underwriting centres. Many smaller insurers or new entrants to the market have set up offices populated with 'empowered underwriters'. But how good are these offices, are brokers really…
Good for business
From interactive workshops to a chance to catch up with their peers, the Insurance Age Broker Expo had plenty to offer the record numbers who came along to the Ricoh Arena, making it an ideal escape from the office
The youth of today
Temporary Cover CEO, Alan Inskip, talks to Martin Friel about his meteoric rise through the ranks
The youth of today
At the tender age of 30, Alan Inskip has already made his mark, rising through the ranks to become CEO of Temporary Cover. He talks to Martin Friel about breaking the old boys' club stranglehold and taking the £12m business to the next level
The good, the bad and the average
Every broker wants their claims dealt with to the satisfaction of their clients - but just how often is that the case? Peter Joy analyses the results of the Insurance 360 study into the performance of 40 leading commercial insurers and looks at what…
The uglytruth
Fraudulent insurance claims are on the rise - fact - and this trend is set to continue. Jessica Pothering examines how the recession influences human behaviour and what action the insurance industry is taking
Anytime, any place, anywhere?
Keith Wise has discovered that a loss adjuster's life is a varied one, taking him around the world from South America to Leicester. He tells Martin Friel why he wouldn't do anything else
Fitzmaurice reveals Hastings' affinity plans as branch opens
Hastings Direct chief talks one year on from MBO
ABI estimates the cost of flood claims at £100m
"The hard work still to come" - Nick Starling
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