Artificial intelligence (AI)
Review of the Year 2023: Broker Insights’ Fraser Edmond
Broker Insights CEO Fraser Edmond predicts more insurer M&A for 2024 and suggests those who use AI better will win out in the future.
Review of the Year 2023: Technology experts
Manoj Pant from Pega, Bradley O’Connor from Miller, and Tom Lawrie-Fussey from LexisNexis Risk Solutions offer perspectives on the year and predictions for 2024 from a technology expert perspective.
Review of the Year 2023: ThingCo’s Jonathon Valentine
Jonathon Valentine, CIO at ThingCo, looks forward to proving the telematics naysayers wrong and reflects on how much insurers have to fear from AI in such a heavily regulated market.
Review of the Year 2023: Direct Commercial’s Adam Marsh
Adam Marsh, head of agency and development at Direct Commercial reflects on asking ChatGPT why commercial motor insurance should use AI and why good service is frequently over-promised and under-delivered.
Review of the Year 2023: Academy Insurance’s Gilles Normand
Academy CEO Gilles Normand explains the problem with election manifestos and why AI poses little threat to the insurance sector as it has yet to get to grips with previous so-called game changers, such as digitisation.
Review of the Year 2023: OneAdvent’s Tim Quayle
Tim Quayle, CEO of OneAdvent, admits relief that the hype around blockchain has rescinded and wonders if it is time for Lloyd’s to turn its iconic building into a shared office space for the market…. with beer on tap.
Blog: Brokers need to ride the digital wave to remain pivotal
Brokers need not fear an end to their unique human touch by adopting a digital strategy, but instead see it as complementary in helping give clients a more customer-centric service, writes Andy Waring, director of intermediary, Stubben Edge Group.
Review of the Year 2023: Axa’s Sarah Mallaby
Sarah Mallaby, Axa commercial distribution and trading director, reflects on the insurer’s cautious exploration of the opportunities afforded by AI and pushing the boundaries in ‘green’ schemes business.
Review of the Year 2023: Brown & Brown Europe’s Chris Sime
Chris Sime, group markets director at Brown & Brown Europe, reflects on why AI is the 'new black in insurance' and his surprise at the amount of broker M&A still being done
Broker launches first tool as part of AI roll out
Broker Miller has launched a new AI tool for colleagues, based on technologies from Microsoft and OpenAI.
Blog: Paul Tasker on brokers’ anti-money laundering responsibilities and actions
Paul Tasker, CEO of Reg Technologies, sets out responsibilities and a ‘must do’ list for brokers to deliver their crucial role in the fight against money laundering.
Fear of AI often comes from fear of change, says Ignite MD MacLachlan
Having surged forward in the past two years, Ignite plans to continue growing by strengthening partnerships with insurers, expanding with brokers, via its Ignition programme and through the integration of its artificial intelligence-powered chatbot.
Axa UK backs Labour Party pledge to appoint a Minister for Resilience
Axa has welcomed Labour’s commitment to appoint a Minister for Resilience if elected to Government at the next election.
Applied Net 23: Priority number one has been, is, and will be commercial – says Europe CEO Tom Needs
Achieving parity with competitors on commercial panel size, and boosting the Epic broker base to 150 in the UK, are the twin targets for Applied Systems Europe in 2024, CEO Tom Needs has confirmed.
Applied Net 23: Power shifting to brokers, says Applied boss Taylor Rhodes
Applied Systems is picking up the pace, with brokers in the UK having grabbed more market share this year, according to CEO Taylor Rhodes.
Applied Net 23: AI to help brokers suffering from a ‘barrage’ of information requests
Applied Systems is launching first use cases of artificial intelligence on two platforms in the US on 24 October, chief product officer Anupam Gupta told Insurance Age at Applied Net 23.
Broker Expo 2023: Brokers need not fear getting ‘rinsed’ exploring AI adoption
Brokers need not go for a ‘big bang’ transformation programme when it comes to introducing artificial intelligence into their business; but gain confidence incrementally by experimenting and trying things.
Profile – David Martin, Aviva: Taking action
With two new trading sites on the horizon, more underwriters and authority in the regional network, a record number of apprentices and increased use of artificial intelligence, Aviva leader David Martin is bullish about pushing ahead with brokers.
My Perfect Broker Week: Taveo’s Ed Halsey
To tie in with the first-ever UK Broker Week, we asked our speakers to outline what their perfect working week would look like. Taveo’s co-founder and chief operating officer, Ed Halsey, shares his thoughts.
My Perfect Broker Week: IRL’s Ed Gaze
To tie in with the first-ever UK Broker Week, we asked our speakers to outline what their perfect working week would look like. Innovative Risk Labs CEO Ed Gaze shares his thoughts.
Majority of brokers using AI on a daily basis – RSA survey
Four in five brokers are already using artificial intelligence on a daily basis – and almost half see the potential benefits, but are also aware of the challenges it poses.
My Perfect Broker Week: Clear Group’s Phil Williams
To tie in with the first-ever UK Broker Week, we asked our speakers to outline what their perfect working week would look like. Phil Williams, Clear Group COO, shares his thoughts.
‘A major breakthrough’ – ChatGPT bots to revolutionise broker customer service
Ignite Insurance Systems has launched a super-advanced artificial intelligence bot to answer insurance customer queries. Technology enthusiasts believe this is the start of an AI-powered chatbot revolution in dealing with customer interactions. But this…
Brokers waiting on insurers and tech vendors to demonstrate value of AI and ChatGPT
Brokers are unlikely to actively embrace artificial intelligence and explore the potential of ChatGPT until insurers and technology vendors have demonstrated their value, and none need fear that they will replace them in giving advice.