Customer service
Blog: Brokers calm about RSA brand going as ultimately service outscores sentiment
Brokers would be relaxed if the RSA brand fell by the wayside, and have said that service remains a much more important factor in terms of their relationship with parent Intact going forward.
Video Q&A: Open GI director of brokers and MGAs Nick Giddings
In the run-up to Broker Expo on Thursday this week, Open GI director of brokers and MGAs Nick Giddings spoke to Insurance Age content director Jonathan Swift about how software partners can help brokers get to grips with new technologies such as GenAI.
Blog: Sheltering customers from the storm
Caroline Elliott-Grey, senior product manager for the UK and Ireland at LexisNexis Risk Solutions, addresses the changing environmental risks and the opportunities for brokers from geospatial intelligence data.
Video Q&A: Geo Underwriting CEO Jaime Swindle
In the run-up to Broker Expo next week, Geo Underwriting CEO Jaime Swindle spoke to Insurance Age content director Jonathan Swift about why the business has a different look and feel today than in the past.
Storah promises ‘more to come’ from Aviva on office openings and expansions for brokers
Aviva believes there is “more to go at” with brokers and is weighing up options, having opened in Chelmsford and Southampton along with expanding in Glasgow this year, UK and Ireland general insurance CEO Jason Storah told Insurance Age.
Claims – are brokers confident in insurers, MGAs and TPAs to deliver at the moment of truth?
Both the Financial Conduct Authority and Financial Ombudsman Service have recently highlighted issues around insurers and managing general agents outsourcing claims to third party administrators. Siân Barton examines whether brokers hold similar concerns…
Markel raids Axa again as it builds out its senior regional UK broker team
Markel has appointed Charlotte Harrison to the role of head of UK regional broker development.
Broker Expo 2024 Countdown: Neil Peters of Arch Insurance
As we count down to Insurance Age’s Broker Week, we asked our Broker Expo speakers to share some insights into the event, market issues and who are the most heavy metal people in insurance. Today, we focus on Neil Peters, VP, national director, branch…
Broking Success: Galloping forward with Harry Hall
Liz Hopper, managing director of equine specialist Harry Hall and CEO of the group holding company, aims to double gross written premiums in the next 24 months and broaden the product offer.
Blog: The integration of NIG into RSA – moving towards a unified market presence
A year ago, RSA reached an agreement with Direct Line Group to acquire its brokered commercial lines operations, including NIG and FarmWeb. David Enoch, distribution and proposition director at the insurer, gives an update on the progress since then.
Markel doubles floor space with Leeds office move
Markel has doubled the size of its Leeds branch by moving to the new City Square House, 34 years after its first office opened in the city.
Arch expands presence in Glasgow with new office
Arch Insurance’s UK regional division has announced it has opened a new office in Glasgow as part of its growth strategy for the region.
UK Broker Awards 2024 shortlist announced
Today Insurance Age can reveal the shortlist for the 2024 UK Broker Awards.
CII: Brokers outscoring insurers and aggregators over customer loyalty
New data published by the Chartered Insurance Institute today has revealed that professional brokers are doing more to build consumer loyalty and confidence than price comparison sites, banks and building societies, or insurers themselves.
RSA expects new business “clunkiness” to ease from July as it continues NIG integration
RSA expects any “clunkiness” in how it handles brokers seeking quotes from both itself and merger partner NIG for the same business to improve materially from next month.
Are new regional insurer offices the silver bullet to improve broker service?
The insurer retrenchment from the regions might have stopped and indeed been reversed in some cases, but as Ida Axling discovers, new branches, whilst welcome, are not the answer to all the issues over broker service.
Allianz and Aviva take top slots in Brokerbility’s insurer partner satisfaction survey
Allianz has been voted in first place by Brokerbility members in its latest poll on service satisfaction from key insurer partners as Aviva topped the rankings in the underwriting category.
Meet the MGA: Ventis
With a ‘breath of fresh air’ Latin-inspired name, CEO Gareth Roberts, pictured second right, explains why Ventis’ USPs of rapid service and sector expertise are helping it gain traction in the real estate market.
FCA ‘still learning’ about Consumer Duty, claims GI boss Brewis
No single metric will decide whether the Consumer Duty has been a success. But if people are no longer talking about it, that will be a positive sign.
Blog: Scaling direct sales through digital
Founder and managing director of short-term cover specialist GoShorty, Andy Moody, discusses the key actions for brokers looking to grow their direct sales channel.
Brokerbility and Gauntlet aim to help the next generation of broker
Gauntlet leader Roger Gaunt and Brokerbility boss John Dunn tell Insurance Age how both can help the next generation of broker.