Insurer
Insurance websites failing customer needs
Insurance company websites are not meeting even the most basic customer experience standards according to a recent survey.
Lloyds Bank losses hit £3.5bn after PPI mis-selling
Lloyds Bank has confirmed that it made a loss of £3.54bn in 2011 the vast majority of which it attributed to the mis-selling of payment protection insurance (PPI).
AM Best confirms RSA's 'A' rating
RSA has had its ‘A’ rating for financial strength confirmed by AM Best.
CCV on acquisitions drive with operations hire
CCV has appointed David Bruce as operations director.
Quinn family closer to avoiding liability for Anglo loans
Seán Quinn’s wife, Patricia, and their five children are one step closer to avoiding liability for loans worth up to €2.34bn (£2bn), the Irish Times has reported.
In conversation with Zurich: Corporate underinsurance for plant machinery repair and replacement
There have been a number of surveys that have highlighted underinsurance in the corporate market, with a heavy emphasis on business interruption and property reinstatement. But another insurable cost is often over-looked, that of plant machinery repair…
Equity owner reports UK loss
Insurance Australia Group (IAG) has reported a loss of AU$7m (£4.77m) for the first half of the financial year 2012 for its UK division.
Markerstudy releases capacity to new MGA
Markerstudy Group has confirmed it is providing £25m underwriting capacity to managing general agent Xpect.
Allianz sees profits rise in UK
Allianz has reported an 11.4% rise in operating profits for its UK arm to €206m (£174.3m) in 2011, up from €185m in 2010.
RSA delivers good 2011 result but commercial continues to drag
RSA UK delivered £310m profit before tax on premiums of over £3bn in 2011 while turning in a combined operating ratio (COR) of 98.2%.
RBSI reports jump in profit and improved COR
RBS Insurance has reported a combined operating ratio (COR) of 100% for the year ended December 2011, an improvement on its COR of 121% in 2010.
RSA appoints CFO from Aspen
RSA has appointed Richard Houghton to the role of group chief financial officer with effect from early June 2012.
HCC reports fall in profits
HCC Insurance Holdings has reported a fall in net earnings in 2011 to $255m (2010: £162.3m) with a deterioration in its combined operating ratio to 90.8% from 84.6% the previous year.
Ageas reveals commercial COR of 110.9%
Ageas Insurance has confirmed it recorded a combined operating ratio (COR) of 110.9% in commercial lines business for the year ended 31 December 2011.
Corporate Underinsurance: Improving understanding of business interruption cover
Last year's riots brought the problem of a lack of business interruption cover to the fore. What are the solutions to underinsurance in this area?
RSA commercial chief threatens to exit unprofitable markets
RSA’s commercial chief has confirmed that he will pull out from product lines that are not working for the insurer as he continues his revamp of RSA’s commercial book.
CNA creates chief underwriting role
CNA Insurance has appointed John Taylor to the newly-created role of chief underwriting officer.
Hiscox promotes Gott to lead on art and private clients
Hiscox has announced the promotion of Justin Gott to the position of head of art and private client, Hiscox UK and Ireland.
Ageas’ chief bearish on commercial hardening
Barry Smith, chief executive of Ageas UK, has described himself as “very pleased” with the step change from loss to profit at the insurer but admitted he was not confident of seeing any commercial market hardening in 2012.
Insurers must improve customer service, according to survey
UK consumers are twice as likely to switch insurance provider as their mainland European counterparts, according to a survey conducted by Ernst & Young.
Aviva’s McMillan bullish on insurer summit outcomes
David McMillan, chief executive officer UKGI at Aviva, has told Insurance Age he was as optimistic as he had ever been on reducing the cost of motor premiums following the outcome of last week’s insurance summit with the Prime Minister, David Cameron.
QBE creates new combined team
QBE has combined its casualty international and professional and financial lines teams to form a new division led by David Harries.
Ageas produces growth and profit across the board
Ageas has reported a huge boost in both gross written premiums (GWP) and profit for 2011 as the insurer’s Tesco deal begins to pay dividends.
Chubb rides in with seven new staff
Chubb Insurance has recruited seven new senior London-based employees to enhance its personal lines offering.