Opinion

Playing fair?

With the recession prompting cost-cutting measures across all industries, insurance claims service is suffering. John Sims explores the treatment of UK policyholders and questions whether it adheres to TCF

The uglytruth

Fraudulent insurance claims are on the rise - fact - and this trend is set to continue. Jessica Pothering examines how the recession influences human behaviour and what action the insurance industry is taking

The good, the bad and the average

Every broker wants their claims dealt with to the satisfaction of their clients - but just how often is that the case? Peter Joy analyses the results of the Insurance 360 study into the performance of 40 leading commercial insurers and looks at what…

Toba parties

I have heard that the Financial Services Authority is doing some thematic work on client money. We put procedures in place in January 2005 when regulation came in and the rules have not changed, so do I need to do any more?

Soundbytes

Simon Hughes, sales and marketing director, Open GI, speaks about Open Trader

A laughing matter?

Providing peace of mind and protecting people when they are at their most vulnerable, insurance is nothing to be scoffed at. Ian Gosden asks if current advertising trends are making a mockery out of the industry

An uphill struggle

The insurance industry and police have recently joined forces in an initiative designed to quash fraudulent activity, however it continues to rise, particularly in the motor arena. Liz Booth uncovers some typical attempts to defraud

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