Payment protection insurance (PPI)
FCA to consult on introducing PPI complaint deadline
Trade body says it will also consult on funding a consumer communications campaign.
Direct Line tops FOS complaints table for general insurance
Axa and Ageas complete top three at Financial Ombudsman Service.
FOS receives 4,000 PPI complaints a week
PPI accounts for 55% of all complaints.
Lloyds Bank hit by record £117m PPI fine
Regulator slams bank’s unacceptable conduct in mishandling claims.
FCA considers further strengthening of PPI complaints rules
Regulator issues statement to follow up Supreme Court ruling in Plevin v Paragon Personal Finance.
PPI complaints to Ombudsman fall nearly 50%
PPI makes up 87% of insurance complaints in 2014/15
Clydesdale Bank to pay biggest ever PPI fine
The FCA fines the bank £20.7m for handling PPI complaints incorrectly.
PPI complaints fell in the second half of 2014
Overall number of complaints to financial services firms fell 7% compared to the first six months of the year.
FOS figures show two thirds of complaints are still PPI
Insurer complaint figures detailed by the Ombudsman service.
FCA to reassess PPI complaints
Regulator to examine if current approach to PPI is working.
Fewer complaints to the FOS in final quarter of 2014
Ombudsman reports fewer new cases in PPI and across car, motorcycle, buildings, travel and contents insurance.
No levy for brokers - a victory for the workers
There has finally been an exciting development regarding FSCS levies. Brokers won't be charged this year!
PPI complaints fall 50% on last year
PPI still gets most complaints despite drop, but car and motor complaints rise 6%.
Goodbye and good luck
It’s September, the days are drawing in, leaves are turning brown, and it’s hard to shake off the feeling that it’s time for a change.
PPI complaints fall by 11%
Despite fall in number of complaints PPI still remains most problematic product with general insurance not far behind.
PPI still leads on ombudsman complaints
Payment protection insurance makes up seven out of ten complaints to regulator as insurance cases rise 1%.
FSCS GI provision payout increased by £10m in 2013/2014
Fund saw decline in PPI claims.
FOS opened 400,000 PPI cases in past year
Cases around insurance, excluding PPI, fell 6%.
Light at the end of the FSCS levy tunnel for brokers?
Industry opinion split over long-term trend after unexpected levy reduction
Market welcomes news of FSCS levy reduction
Biba pleased with FSCS announcement while brokers take a more cautious approach.
Brokers' FSCS levy reduced by £24m for 2014/2015
FSCS chief says reduction reflects PPI claims trend.
FCA releases complaints data
Regulator finds complaints fell 15% between July and December 2013.
FOS reveals record complaints in 2013
PPI accounts for over three-quarters of complaints in second half of year.
Brokers disheartened by FSCS increase
No expectations of fall in levy for years.