Professionalism

Your letters: Professionalism aplenty

I was surprised and a little dismayed with your comments about this year's British Insurance Brokers' Association (Biba) conference at Excel in the June issue of Insurance Age.

The PB Interview: New model broker

Andrew Tjaardstra meets Stuart Williams, a director at Nottinghamshire-based broker Cowens Survival Capability, who is passionate about brokers promoting their professionalism to clients and wants to charge his clients fees for his services.

Broking Success: In the face of adversity

Emmanuel Kenning meets the founders of Baker Jayne, who set up their brokerage in the teeth of the worst recession since World War II and managed to make a profit in its inaugural year.

Opinion: Editor's comment

This years' British Insurance Brokers' Conference (Biba) was all about professionalism but I have to report that there wasn't much on show as far as I could see.

Industry professionalism: Where to now?

The rapidly changing world is presenting fresh challenges for brokers. Keith Hector discusses how they must embrace developments in order to prosper and explores what insurers can do to enhance service.

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