Management
Final countdown to the PB Management Event
The first full-day PB Management Event will take place on 15 October at Victoria Park Plaza, just a few minutes from London's Victoria station.
Ace unveils ambitious restructuring
Pat Drinan to head up new corporate risks division
Junction makes e-comms push with director appointment
Former HBOS man, Vincent Chaney, joins to improve e-commerce proposition
Travelers' European president to leave
Martin Hudson to be replaced by president of international, Kevin Smith
AIG UK appoints COO
Former Willis man takes up newly-created role
Brand strategy
Advertising is difficult but it pays to do it well - even more so in a recession. Marketing is more complex still and there are plenty of brokers out there in need of direction, writes Rachel Gordon.
A history of success
Griffiths and Armour has a rich history that has helped establish it as one of the best-regarded brokers among insurers, writes Andrew Tjaardstra.
Resolving poor insurer service
I am experiencing poor service from my insurer. How should I approach it to change this?
Keeping customers' interest
What does engaging effectively with our customers mean and why is it important to keep up with trends in how they prefer to communicate?
Senior managers in the firing line
Kate Tilley and Emily Bourne explain how the Financial Services Authority is likely to implement its promise to hold senior individuals to account in firms found to be in breach of regulations.
Marketing is key in the recession
Brokers need to embrace this difficult but rewarding necessity
Taking the tough decisions for 2010
Unpopular choices on staff, pay and benefits have been taken by managers this year, leaving employees to face salary freezes, unpaid holiday and flexible working hours. Will it be the same next year, asks Andrew Tjaardstra.
Aviva claims increase in failing business could put directors and officers at risk
New statistics show D&Os need to be aware of their rights
Passing it on
Edward Murray explains the options available for those thinking of selling up and how to plan for some of the more worrying issues that the process brings up.
Essential protection
One of my directors insists that we should have a business continuity plan. We back up our computers every day and for a small firm I think that's enough. What else can we do?
Twitter ye not...
My internet usage report shows employees accessing social networking websites during the working day and I have found that some of the posts on these sites relate to my business. What disciplinary options are available and what action can I take to block…
The risks of reclamation
A ruling against a council that allowed birth defect-causing contaminants to escape from a reclamation site could add to the already heavy burden placed on the construction industry, explains Paula Jefferson.
Talking the walk
Brokers' communication needs are changing. Emmanuel Kenning analyses the growth of the personal digital assistant market.
Zurich chief calls for action
David Smith, Zurich's UK managing director of general insurance (broker division) talks to PB editor Andrew Tjaardstra in the latest PB video.
MMA appoints claims director
Former Budget director takes up permanent post with broker-only insurer
Groupama makes three senior appointments
Heads of household, motor and PA and travel announced
Senior director set to leave Broker Network
Mark Wood signals intention to resign his post
Scotland speaks
In the build up to October's PB Management Event, PB travelled to Glasgow to discover what is on the mind of senior broker managers regarding the recession, insurer service and rates.